Shipping & Delivery Policy

At Tracy Toronto, we take pride in ensuring that your order is delivered safely, accurately, and as quickly as possible.
Below you’ll find all the essential details regarding our shipping and delivery process.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and link to follow your parcel’s progress.

Please note that during high-demand periods (such as holidays or major promotions), processing may take slightly longer. We appreciate your patience during these times.

2. Estimated Delivery Time

The average shipping time is between 3 to 7 business days, depending on your location.
Delivery times may vary due to external factors such as customs inspections, local postal delays, or public holidays.

While most orders arrive on time, unforeseen circumstances (weather conditions, customs clearance, etc.) may occasionally cause minor delays beyond our control.

3. Shipping Method & Origin

To provide our customers with the best value and efficiency, all orders are shipped directly from our trusted supplier’s warehouse in China.
This allows us to offer competitive pricing and global availability.

Please be aware that customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are automatically calculated and displayed during checkout.
They depend on the destination, package weight, and selected shipping method.

In certain cases, we may offer free shipping promotions — please check the homepage or product pages for current offers.

5. Responsibility During Shipment

  • Once the tracking information confirms that your order has been delivered to the address provided, responsibility transfers to the customer.

  • Please verify your address carefully before completing your order.

  • Any address corrections or errors must be reported within 24 hours of placing the order by emailing support@tracytoronto.ca.

  • We are not responsible for packages lost due to incorrect shipping information provided by the customer.

We strongly recommend monitoring your tracking link to stay updated on your delivery progress.

6. Tracking Your Order

You can track your order using the tracking link provided in your confirmation email.
If tracking information does not update immediately, don’t worry — it may take 1–3 days for the shipping carrier to update their system.

For any concerns about your order’s status, our team is always happy to assist you.

7. Contact Us

If you have any questions or need assistance regarding your shipment, please contact our customer support team at:

📧 Email: support@tracytoronto.ca
🕒 Business Hours: Monday – Friday, 9 AM – 5 PM (EST)